• How do you calculate the value of my scrap gold and silver?
  We determine the cash value of your precious metals by multiplying the live market spot price of gold or silver by the precise weight and verified purity (karat) of your items.

• Do you test my jewelry right in front of me?
  Yes. Our professional buyers visually inspect, weigh, and test your gold and silver jewelry on-site right in front of you to guarantee complete transparency and honesty throughout the process.

• What types of precious metals do you buy in Jacksonville?
  We buy a wide variety of items including broken gold jewelry, sterling silver flatware, vintage estate jewelry, scrap silver, platinum pieces, and precious metal coins.

• Do you pay top dollar for metals?

  Yes. We offer competitive, fair prices based on current market values and item condition. Our appraisals are transparent and straightforward.  We can pay more than pawn shops and collectors as we maintain our overhead as low as possible.

• What is the process to sell my metals?

  Contact us to schedule an appointment or you may request a “Stay At Home” package and we can handle the transaction via shipping. After appraisal, we present a written offer. If you accept, payment is issued promptly by company check.  If you are local in Jacksonville, Florida or the surrounding areas, we will set an appointment to meet with you personally.  Contact us at support@silvergoldglam.com

• ·Why Sell to Us Instead of a Pawn Shop or Collector?

  Here's something most people don't realize: pawn shops and private collectors often keep more than half the value of your precious metals. That means if your jewelry is worth $1,000, you could walk away with as little as $400 or less. That's money left on the table — your money. We believe you deserve better than that.

We offer honest, competitive assessments and pay top dollar for:

·       💍 Broken or damaged jewelry

·       ✨ Wearable & designer pieces

·       🪙 Gold, silver & platinum bullion

·       📿 Rings, necklaces, bracelets & more

·       🏅 Coins and precious metal collectibles

• Is there something else I should bring for selling?

  For coins and bullion, bring any certifications, certificates of authenticity, or provenance if you have them. Having government-issued ID is standard for transactions.

• Do I need an appointment to visit?

  Our showroom is available by appointment. This helps ensure you receive fast, personalized service and keeps our overhead to a minimum.

• Do you offer battery changes for watches?

  Yes. We offer battery replacements for watches. Visit us or schedule a service appointment, and we’ll replace the battery and test the watch.

• Do you sell online?  What products are available online?

  We have an online store featuring fashion jewelry and accessories. You can browse and purchase items online and have them shipped or pick them up in-store by appointment.

• Do you have a showroom to view products?

  Yes. Our showroom displays all products for viewing in person. Appointments are required to ensure personalized attention.

• How can I contact you?

  Email: support@silvergoldglam.com

  Phone: 210-857-5834

• What are your hours?

  Please book an appointment for in-store visits or services. Our showroom is located at 4451 St. Augustine Rd. Suite 5, Jacksonville, FL 32207. Showroom hours are by appointment only.

• Do you offer appraisal services without buying my items?

  We do not provide written appraisals for jewelry, coins and bullion unless it is simply making an offer to purchase your treasures. 

• Is there a warranty or guarantee on purchases?

  We provide clear terms at the time of purchase. Please ask a staff member for details on any warranty or guarantees for specific items.

• What payment methods do you accept?

  We typically accept cash, major credit/debit cards, and sometimes bank transfers for larger transactions. Please confirm current payment options when you visit or call.

• How do I book an appointment?

  Contact us by phone at 210-857-5834 or email support@silvergoldglam.com to schedule a time that works for you.

🛍️ Shopping, Sizing & Product Care

• What fashion and accessory products do you offer besides fine jewelry?
  Beyond fine gold and silver, we carry a curated selection of playful everyday fashion jewelry, stylish boutique scarves, insulated wine clutch purses, and trendy statement clutches.

• How do I properly clean and care for my silver jewelry at home?
  To maintain shine, gently wipe your silver pieces with a soft polishing cloth after wear, keep them completely dry, and store them away from moisture in airtight pouches.

• Do you sell wholesale?

  Yes, our original business model was direct to retailers as we design our own products and are essentially like buying direct from the manufacturer.  We sell wholesale in quantities of at least one dozen per item.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Support@slivergoldglam.com